Healthy Prestatyn/Rhuddlan Iach Announcement 

With the departure of two full-time equivalent GPs from HPI, of which you may have become aware through the local press and on social media, we at HPI wanted to let you our patients know a little more about what is planned to help with the ongoing challenges we, along with many other practices across the country, face.

We are in the process of recruiting new GP colleagues, and our current GPs are reviewing ways in which they can spend more time conducting patient appointments.

A local practice within the North Denbighshire Cluster will be offering some interim support with additional appointments, which will be held at Ty Elan surgery just off the coast road towards Rhyl.

The system of requesting appointments will continue to be of contacting the practice in person, online or by telephone, with all requests being triaged by our experienced team of clinicians to ensure that those with the most pressing problems are seen or spoken to as quickly as possible. In order to maximise clinical safety we have a daily capacity limit after which it will be possible to deal with only the most urgent requests.

We encourage you to seek advice and self-management for minor ailments using the NHS 111 Wales - Homepage website, the https://patient.info website and our local pharmacies and opticians.

A list of conditions that can be safely managed at home without the need to contact your primary care team is available at the following link: Minor & Common Ailments - The Practice of Health (nhs.wales)

We know that the vast majority of our patients have had really good experiences of the care provided by our fantastic team at HPI – we encourage those who feel able to do so to provide feedback on social media, google maps and via the practice email to healthy.prestatyn@wales.nhs.uk

Published: Jun 20, 2023