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Our Appointment System
Before booking an appointment please check who is best placed to deal with your condition:
To book an appointment please phone 0300 085 0001. There will be a member of staff available from 8:30am to 5:30pm Monday to Friday to answer your call.
We operate a triage service where patients can contact the practice from 8.30am,(online submission from 8am)
You will be either added to the triage list or signposted to the most appropriate service regarding your problem.
If the issue can be dealt with over the phone, it will be, if you need to be seen by a clinician this will be arranged by our administration team.
You can also request this service via AccuRx by using our Online services between 8.00am and 11.00am, unfortunately in times of increased demand the service may be suspended sooner than the stated time, to resume at 8.00am the following morning.
Using the triage service you may be:
- Asked to attend the practice
- Given telephone advice
- Sign-posted to other appropriate service
- Investigations may be arranged
- Given appointments with other staff in the practice
Children under the age of 16 with acute presentation will be clinically triaged on the day.
Only urgent requests are accepted after 4.00 pm and all routine calls after this time will be asked to call back the following day.
We will conduct all triage consultation calls within 2 working days, we will make 3 attempts to call the number provided. If no contact is made, unfortunately you will be removed from the triage list and you will have to submit a futher AccuRx.
We do our best to keep waiting times to a minimum but urgent problems do arise unexpectedly and may delay some appointments. In these exceptional circumstances our receptionists will endeavour to keep you informed and give you the option to cancel and re-book your appointment.
If you are unable to keep an appointment, please advise the practice as soon as possible.
Interpretation Services
If you need an interpreter for your appointment, if possible please make the practice aware ahead of your appointment so we can arrange this for you.
Accidents and Emergencies
In the event of a serious accident or medical emergency, call 999 without delay.
Remember, however, that the Ambulance Service is an overstretched resource, particularly out of hours, and that unnecessary non-urgent calls place an extra burden on Ambulance crews.
Useful Information
CONTACT DETAILS
Healthy Prestatyn Iach
Ty Nant
Nant Hall Road
Prestatyn
Denbigshire
LL19 9LG
Telephone: 0300 085 0001
PATIENT FEEDBACK
Let us know what you think of the practice and where we could improve
